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Shipping & Returns

After an order authorization and authentication, the system will send you a confirmation email. We immediately started to prepare your order upon verification. In this period, it is difficult to change or cancel your order, but we will do our best to support your request.

Usually it takes 3-7 days to process your order. Please note that this is not to include public holidays and weekends.

Usually it takes 1-3 days for the marked "priority delivery" goods ready for shipment.

* Delivery time is estimated from the date of delivery, not the date of the order, and due to an invalid address, clearing or other reasons, it may take longer than expected.

* If the package does not arrive on time, you can submit a ticket within six months, our representatives will contact you within 24 hours. Please note that late can not accept the request.

Sign in to your account and view in

Sign in to your account Shein. 2. In order to find my order, click the "Return Item" button.
3. Select the items to be returned, with serving and giving reasons.
4. Press the return label and firmly glued to the outside of the return.
5. Call to arrange the post office to collect or leave your nearest post office.

Back conditions
Returned items must be together in unused condition with the original packaging. We accept no way to wear, damage, flushing or change of the returned items.

The following items can not be returned or replaced (with the exception of scarves, bags and blankets mermaid) tights, underwear and nightwear, swimwear, jewelry and accessories.

We will refund within 7 working days after receiving your returned package after processing.

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